Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Pranpong.S on May 13, 2009, 10:13:33 AM

Title: Dialing Filter Outbound Problem.
Post by: Pranpong.S on May 13, 2009, 10:13:33 AM

Now we using option with update-all-record = 'off' I found the problem belowing.
Scenario 1
When User has added dialing filter for Mobile type to the calling list. CPD had made a call to mobile number with Answer call result. OCS update status only Mobile call type,OCS didn't not update for Home_Phone and Direct Bussiness Phone with the related chain_id.

Q1. Why OCS not update the record other chain_n in related chain_id ?

Then we change update-all-record = 'yes'
We can fix the Scenario1. But I will have problem like a Scenario2 belowing

Scenario2
When user had removed the Mobile type dialing filter from the calling list. I found that If in any case the mobile number that CPD can not reach that number with any call_result, Other chain_n in related chain_id was set to Update.

Q2. In the business case the Scenario2 should not happen because. The CPD will not make a call to the same customer,Isn't it?

Title: Re: Dialing Filter Outbound Problem.
Post by: bogdan on May 13, 2009, 10:42:51 AM

For the Scenario2 I had the same problem...don't know why?!
For Scenario1, I think it is ok because OCS will not load into memory the chains that do not match the filter criteria => not updating the chained records in the database that do not match the filter.

Regards