Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sundaraas on May 14, 2009, 09:31:22 AM

Title: Call Flow Structure
Post by: sundaraas on May 14, 2009, 09:31:22 AM

Hi,

We are using 5 Servers (Database, Configuration, TServer, Stream Manager and Recording Server) for Outbound Dialing in Genesys 7.5. But i can't understand how to dataflow in geneys outbound calling in (Predictive and Preview).

Anybody, Can u tell how to call flow in genesys dialer from agentlogin to agentupdate the call?

Thanks n' Regards,
Sundaram

Title: Re: Call Flow Structure
Post by: René on May 15, 2009, 04:07:06 PM

Hi,

You can find almost all required information in "Outbound Contact 7.6 Deployment Guide". Please read chapter "Architecture".

R.