Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Genesys Rookie on May 14, 2009, 03:26:31 PM

Title: Problem to get reports in Hyperium.
Post by: Genesys Rookie on May 14, 2009, 03:26:31 PM

Hi everyone

I have delay in obtaining the data to get reports in Hyperium even when the DMA reads are Ok.
I see the ETL logs and I don´t find any explication of this.  :-[

this ever happened to anyone?

Title: Re: Problem to get reports in Hyperion.
Post by: Genesys Rookie on May 29, 2009, 07:06:02 PM

no body happend that ??

Title: Re: Problem to get reports in Hyperium.
Post by: ecki on May 30, 2009, 01:18:08 PM

Hi,

What is the delay you are talking about and for which aggregation level?
Usually the ETL is set to transfer data as soon as possible but the aggregation process could be set to be run every hour or even once a day. I would recommend you to check the ETL configuration options.

e.

Title: Re: Problem to get reports in Hyperium.
Post by: gustav on June 01, 2009, 03:43:04 PM

More information required.