Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mikael Jansson on May 15, 2009, 08:16:05 AM

Title: Grouping InteractionQeues to get a system overview in CCPulse
Post by: Mikael Jansson on May 15, 2009, 08:16:05 AM

Hi !
Any one know of a way to group interaction queues into one object i ccpulse?
I want to get an overview on the mail load in realtime in CCP.

/ Micke

Title: Re: Grouping InteractionQeues to get a system overview in CCPulse
Post by: René on May 15, 2009, 04:36:54 PM

Hi Micke,

Unfortunately, it isn't possible to group Interaction Queues in the same way as possible for ACD/Virtual Queues. Do you need to group particular queues or all queues in the system? For second variant - all queues - you can use Java statistics per tenant that will give you total number of interactions (entered, max etc.).

R.