Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: guest on May 15, 2009, 12:04:17 PM

Title: CED[]
Post by: guest on May 15, 2009, 12:04:17 PM

CED[]  URS  function fetches the last set of digit string provided by customer in IVR before adjunt routing happeed or it is a string which concatenates all the digits entered by customer while traversing the IVR call tree ?

Title: Re: CED[]
Post by: Timur Karimov on May 15, 2009, 12:07:23 PM

In 7.6, the way URS updates a call’s attribute CED (Collected Digits) is  changed.
URS now updates CED as follows:
• Upon receiving any event from the following list (if event has not empty  AttributeCollectedDigits):  EventQueued, EventRouteRequest, EventRinging, EventEstablished,  EventPartyChanged
• Upon receiving EventDigitsCollected
• Upon receiving  EventTreatmentEnd for currently played treatment.

WBR Timur

Title: Re: CED[]
Post by: Fra on May 19, 2009, 09:05:08 AM

[quote author=guest link=topic=4207.msg18694#msg18694 date=1242389057]
CED[]   URS  function fetches the last set of digit string provided by customer in IVR before adjunt routing happeed or it is a string which concatenates all the digits entered by customer while traversing the IVR call tree ?
[/quote]
Just the last set.

Fra