Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevin on May 15, 2009, 05:13:20 PM

Title: call transfer issue
Post by: kevin on May 15, 2009, 05:13:20 PM

Hi all.

I am trying to transfer a call using agents softphone to another cdn. but i am getting fast busy tone. attached is the log and connid is 00f201b047b78106. pls let me know whats wrong

Thanks!

Title: Re: call transfer issue
Post by: René on May 15, 2009, 06:14:28 PM

Hi Kevin,

Based on the log PBX considers target number '82769582' as invalid one:

Progress
Reference ID:3bce
Origination Address:Internal, 60934
Destination Address:Location Code Call, 827695
Event:refer to connection status
Connection Status:IB: [b]Invalid Number Format[/b]
Origination TN:44b
Destination TN:204
Call ID:9d4

You wrote about transfer to another CDN so I assume this CDN is located on the same switch as the original one. But PBX considers this number to external and tries to route the call via trunk outside the switch.

R.