Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gremlin on May 18, 2009, 08:01:41 AM

Title: GVP with T-server
Post by: Gremlin on May 18, 2009, 08:01:41 AM

Need some clarification from you on GVP with T-Server.

I have 2 call centres with the T-server and main components in SiteA and GVP in Site B.  Both sites run Avaya with SiteB running on Avaya LSP.

I am hearing that when GVP cant see the Tserver, GVP will not be able to answer call as tserver cannot pass the DNIS to GVP. So even if GVP is up and running, it is rendered "useless".

Is this true?

1. Does it mean that GVP must always have connectivity to the T-server in order to have calls routed to it (the GVP) ?
2. In event any T-servers are not contactable, GVP cannot answer the call even if Avaya routes the incoming calls directly to one of it's GVP ports?
3. Since GVP's license is stored in the Framework (in SiteA),  if there is a network outage in the local GVP SiteB how will it's licensing be affected?

any advise would be welcome. thank you!!

Title: Re: GVP with T-server
Post by: CTIgem on May 18, 2009, 12:55:20 PM

You need to set default DNIS and provision a app so that in case of no DNIS, Tserver or Tserver IVR not available, can go to default.

Title: Re: GVP with T-server
Post by: René on May 18, 2009, 05:42:35 PM

Hi,

You have 2 options how to solve described situation.

First one - As described by CTIgem, you can configure so called "Default DNIS URL" option. In case GVP can't get DNIS from IVR TServer it will use the default one.

Second one - You can configure GVP in so called "In-Front-Of" mode when GVP gets DNIS from information provided by switch/gateway not from IVR T-Server.

Please be aware that change of GVP deployment mode (Behind -> In Front Of) represents a major change so ensure first such change will be the right one for you. You can find more details about both modes in GVP documentation.

R.