Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lorenzo on May 18, 2009, 08:20:47 PM

Title: ETL Tracking
Post by: Lorenzo on May 18, 2009, 08:20:47 PM

Hello all,

We are currently implementing modifications on agents EmployeeIDs : they will all change and we were wondering if the ETLTracking will keep track of the relationship between the old and the new EmployeeID.
As we have Brio reports based on EmploeeID, will we need to do any changes or will there be a continuity on the statistic level ? (stats based on the former EmployeeIDs and stats based on the new EmployeeIDs)

Thanks for your help !

Title: Re: ETL Tracking
Post by: cavagnaro on May 19, 2009, 12:26:04 AM

The stat is made for the agent, if you change the employee ID i don't think it will impact as if you change the agent name or login.

Title: Re: ETL Tracking
Post by: René on May 20, 2009, 04:28:23 PM

Hi Lorenzo,

ETL Tracking should cope with such change as it uses internal object id (DBID) not Employee Id. But I would highly recommend you to do some testing before doing "bulk" update.

R.