Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gokulkumar.nair on May 21, 2009, 06:39:10 AM

Title: logging in an agent to test load balancing in OOTB genesys env.
Post by: gokulkumar.nair on May 21, 2009, 06:39:10 AM

Hello there,
we have a test lab here with genesys on it.. We would like to test loadbalancing feature by logging in an agent.
we do not have any switch/ACD except for that of provided by Genesys. Also, as you may have guessed....we run on the SIP environment..... ..its a pure genesys out of the box environment......
can anybody let us know how do we go aout this?????? :o

Title: Re: logging in an agent to test load balancing in OOTB genesys env.
Post by: cavagnaro on May 21, 2009, 07:02:22 AM

Use SIP Server or use the Emulation switch, search in the forum for further info.

Title: Re: logging in an agent to test load balancing in OOTB genesys env.
Post by: René on May 21, 2009, 10:46:46 AM

Hi,

Sorry but I don't understand what you're trying to achieve... Do you want an application allowing you to log in an agent? or Do you want to implement load balancing SIP Server?

R.

Title: Re: logging in an agent to test load balancing in OOTB genesys env.
Post by: cavagnaro on May 21, 2009, 03:10:15 PM

I think he means to do call balance distribution between agent groups.

Title: Re: logging in an agent to test load balancing in OOTB genesys env.
Post by: victor on May 22, 2009, 06:10:21 AM

Uhm, I am totally confused now... load balancing between the agents means just using URS. I think he means he wants to generate the calls to test how his SIP server environment works...

Can you please clarify what you want?

Title: Re: logging in an agent to test load balancing in OOTB genesys env.
Post by: gokulkumar.nair on May 22, 2009, 12:24:10 PM

what i am looking at is loadbalancing by logging in differnet agents in diofferent states of activity...but some how i get no ewt for agentgroups!!!!!!

the SIP info i provided was for teh memebers to understand teh env...
i hope teh question is a lot clearer