Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sugu on May 26, 2009, 11:05:58 AM

Title: monitoring third party applications using SCI
Post by: sugu on May 26, 2009, 11:05:58 AM

When I try to monitor and start/stop third party applications I am facing some issues.

I am able to start the third party application from SCS. But the status is showing as "pending". Not chaging to "started".

The third party appliction that I am trying to monitor is a windows service.

Title: Re: monitoring third party applications using SCI
Post by: René on May 26, 2009, 02:52:49 PM

Hi sugu,

There is detailed description of how SCS monitors third party application in "Framework 7.x Management Layer User's Guide". I would recommend you to read it as it gives you clear idea how to configure your 3rd party app.

Could you post here LCA debug log?

R.