Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PaulB on May 26, 2009, 02:29:06 PM

Title: Calling List Weightings
Post by: PaulB on May 26, 2009, 02:29:06 PM

Hello,

Can someone please explain how weightings on a calling list work?  For example, I have 5 calling lists associated to my campaign - one with a weighting of 50, one 20, and the remaining 3 set to 10.  When the campaign is loaded and started what effect would these weightings have?

Is it some sort of percentage of dialling concentration, or is it to do with records retrieved from each list?

Any help would be appreciated.

Thanks

Paul

Title: Re: Calling List Weightings
Post by: René on May 26, 2009, 02:42:02 PM

Hi Paul,

There is detailed description of how calling list weight works in Outbound Contact Manager help. Please find the topic "Understanding Weights".

R.

Title: Re: Calling List Weightings
Post by: PaulB on May 26, 2009, 02:48:14 PM

Hi Rene,

Thanks for the help & the quick response!  Just had a look and it explains everything I need. 

Thanks again.

Paul