Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: wilsonliu123 on June 02, 2009, 03:50:51 AM

Title: GCTI: The problem of voice sample
Post by: wilsonliu123 on June 02, 2009, 03:50:51 AM

I run the voice sample application (in GCTI ) ,
click logs an agent in-> set some parameters(user name  /user password / URL/ Agent Login/
Agent password/Queue/Place) -> click "OK" 
then ,show me the warm information: 'error .common. AilFactoryNotInitialized '
Why ???

Title: Re: GCTI: The problem of voice sample
Post by: cavagnaro on June 02, 2009, 08:13:33 PM

Check the GAD logs...

Title: Re: GCTI: The problem of voice sample
Post by: kowari on June 04, 2009, 12:58:45 AM

Then look in the documentation because there is a good troubleshooting section in the GAD doco.