Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: zhucl1006 on June 05, 2009, 06:40:14 AM

Title: Statistic problem
Post by: zhucl1006 on June 05, 2009, 06:40:14 AM

How to get the waitting count in Queue of AgentGroup with gis.
and how to  get the ACD Talk Time of Agent with gis?
for exsample:
TotalLogInTime
Category :CurrentTime
Subject:DNAction
ObjectType:Agent
mainActions:LoggedIn
relativeActions:LoggedOut

Thanks,