Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lekie on June 07, 2009, 04:30:28 PM

Title: CCA cannot query agent performance
Post by: lekie on June 07, 2009, 04:30:28 PM

Dear All,

Have someone face the problem like me?
My problem is I've added new agent and i could use ccpulse to monitor that agents but when i wanted to use CCA to query agent performance the data of agents was not appear. have i do something wrong?

Thank you in advance,
Lekie

Title: Re: CCA cannot query agent performance
Post by: cavagnaro on June 07, 2009, 08:49:25 PM

Is this agent selected on the DMA? Meaning, when you create the CCA layouts you have the option to select ALL objects or just some. Maybe your configuration selects only some of the agents and you need to select this new agent now. Check on DMA to see this configuration.

Title: Re: CCA cannot query agent performance
Post by: lekie on June 08, 2009, 04:33:04 PM

Hi,

I created the CCA layouts and I set the option to select ALL objects.
Last time i've added new agent also but I could get the data.

Cheers,
Lekie

Title: Re: CCA cannot query agent performance
Post by: Prashanth Merugu on June 23, 2009, 03:18:09 PM

Hi

You need to restart Data Sourcer service.which reads the information from configuration database inclusing the new Agent you have added.

Regards
Prashanth Merugu

Title: Re: CCA cannot query agent performance
Post by: cavagnaro on June 23, 2009, 03:49:19 PM

What? Not true. ODS will be in acknowledge of new objects on ConfigDBServer, that is a benefit of Genesys.

Title: Re: CCA cannot query agent performance
Post by: Prashanth Merugu on June 23, 2009, 04:20:18 PM

Hi

Correct i agree with u i should have mentioned ConfigDBServer rather than configuration Database. And Data Sourcer writes the data To ODS and reads the data from ConfigDBServer.

Restart of the Data Sourcer should solve his issue.

Regards
Prashanth Merugu