Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Helen on June 09, 2009, 07:35:10 AM

Title: T server for Chat
Post by: Helen on June 09, 2009, 07:35:10 AM

Hi,
Do we really need Interaction server for chat? Cann't we use T server directly? What is the difference between T server & Interaction server? Kindly clarify ..

Thanks,
Helen

Title: Re: T server for Chat
Post by: cavagnaro on June 09, 2009, 04:14:20 PM

??? ??? ??? ??? Interaction Server is a TServer, check the documentations.

Title: Re: T server for Chat
Post by: René on June 11, 2009, 10:17:17 AM

Helen,

Interaction Server plays role of "T-Server" for multimedia interaction. It isn't possible to use single T-Server for voice and multimedia interactions as handling voice and multimedia interactions require different approach.

R.

Title: Re: T server for Chat
Post by: Helen on June 12, 2009, 07:40:16 AM

Hi Srini,
    Will interaction server handle both TDM based and IP based voice?

Title: Re: T server for Chat
Post by: Helen on June 15, 2009, 11:37:44 AM

Pls clarify my above question....

Title: Re: T server for Chat
Post by: cavagnaro on June 16, 2009, 06:00:10 AM

Please read the documentation

Title: Re: T server for Chat
Post by: Helen on June 16, 2009, 06:08:58 AM

Kindly tell me which document to read...

Title: Re: T server for Chat
Post by: René on June 16, 2009, 08:28:21 PM

Helen,

Very briefly:

- TServer for Avaya/Alcatel/Nortel... - communicates with switch via CTI link, never gets in touch with physical voice, type of supported voice (TDM/VoIP) depends on switch not TServer
- Genesys SIP Server - combination of standard T-Server and SIP soft-switch
- Interaction Server - special version of T-Server for multimedia interaction (email, chat, Open Media etc.)

As you are asking about very basic things related to Genesys platform I would recommend you to visit Genesys training to get overview about how Genesys works, what solutions exist etc.

R.

Title: Re: T server for Chat
Post by: cavagnaro on June 17, 2009, 05:08:23 AM

Or  you can read Tonys guides, or Tserver deployment guides.