Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Pranpong.S on June 10, 2009, 08:17:03 AM

Title: How can i get the number of agent available from statserver in IRD.
Post by: Pranpong.S on June 10, 2009, 08:17:03 AM

I need to implement queue management. So could you help me find the solution. I'm using Genesys Framework 7.6

Pranpong

Title: Re: How can i get the number of agent available from statserver in IRD.
Post by: bcyk on June 10, 2009, 10:04:03 AM

The SData() can return available (ready) agents in Agent Group or Queue.
e.g., numready = SData( 'agentGrpHotline1@StatServer.GA', 'StatAgentIsAvailable')


float SData( target, statType)

target is string type in the format: name@location.type
    type = Agent, Agent Group, Campaign, Campaign Group, Destination Label, Place, Place Group, Queue, Queue Group and Routing Point
    name = object name for the 'type'
    location = name of stat server application name

StatType is string for available statistics (target type dependent)


In IRD, add function icon
  - in the Function properties
      - select Statistical in [Type] list
      - select SData in [Name] list
      - point to the value of 'Target' and click turn-downward-arrow on the RHS of Target parameter
          Type
          Name
          Location
      - point ot the value of 'Statistics' and click turn-downward-arrow
          Type = Statistic
          Value = {a list statistic type}
                  e.g., StatAgentIsAvailable, StatAgentsBusy, StatAgentsTotal,
StatCallsInQueue and so forth

Or, you can build your own statistic type in:
    IRD --> Routing Design --> Statistics


[b]Please also search this web site using the keyword SData[/b]

Recommended reading materials are Stat Server referrence, Universal Routing reference and Universal Routing Strategy Sample

Title: Re: How can i get the number of agent available from statserver in IRD.
Post by: Pranpong.S on June 11, 2009, 04:33:22 AM

Dear bcyk
    Thank you very much. That's very clear to understand.
Cheers
Pranpong