Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: chauvat on January 01, 1970, 12:00:00 AM

Title: problem with LICENSE MANAGER
Post by: chauvat on January 01, 1970, 12:00:00 AM

Hello, I have a problem with LICENSE MANAGER it gives me the following message:
8:46:58 (genesys.d) Wrong hostid, exiting (expected SENTINEL_KEY=b285f2e9, got SENTINEL_KEY=0).
8:47:13 (lmgrd) Please correct problem and restart daemons

Which is the problem?

Title: problem with LICENSE MANAGER
Post by: H.Matsumoto on January 01, 1970, 12:00:00 AM

You are sure you have the right sentinel key attached and have the correct license file? It sure sounds like you either do not have the right sentinel key, have the wrong license file, or your sentinel key is not properly installed.

H.Matsumoto

Title: problem with LICENSE MANAGER
Post by: chauvat on January 01, 1970, 12:00:00 AM

Unfortunately, that functioned until the last stopping of the machine. Therefore I think that it is the dongle which died!

Frederic CHAUVAT

Title: problem with LICENSE MANAGER
Post by: Victor on January 01, 1970, 12:00:00 AM

I am pretty sure it is the sentinel key that died. We had the same problem. Just exchange it and everything will be fine, I think.