Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: srvishnu on June 11, 2009, 09:27:44 AM

Title: Need Help - Retreive predefined Reason Codes from Switch as similar to Avaya AIC
Post by: srvishnu on June 11, 2009, 09:27:44 AM

Hi

I need some guidance regarding the retreival of Reason Codes from TService switch.

Are there any predefined reason codes present in the switch which could be retrieved during the register/login operations.. My intension is to reteive the unavailable codes from the switch during the login of the agent and when he shifts to Not ready state ask him to select one of the reason codes before moving forward with Notready state.

Do u have to set the reason codes ourselves Ex: RequestRegisterAddress.setReasonCodes()
or are there any predefined reason codes like in Ayava AIC?

I would greatly appreciate your help and guidance.

Thankx!