Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dale on June 11, 2009, 09:56:58 AM

Title: Genesys Advisor
Post by: Dale on June 11, 2009, 09:56:58 AM

Anyone any news/views/reviews on this?
http://redo.me.uk/ux7zm

Title: Re: Genesys Advisor (aka Informiam)
Post by: victor on June 11, 2009, 10:28:56 AM

I saw this in action (demo action, actually) and I thought it was a pretty cool idea. I am not sure how much "Genesys" there is to it, because the idea has less to do with call centers and more to do with showing Executive Summary reports regarding the current snapshot of your business. I thought it was totally cool, but I am not sure how to connect this to what we are doing...