Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Drazen on June 11, 2009, 11:13:16 AM

Title: Assign rescheduled call
Post by: Drazen on June 11, 2009, 11:13:16 AM

I have a problem with rescheduled calls in outbound. I assign the rescheduled calls  to the campaign not at agent (i don't want change this)
I have an agent that belongs to the campaign and is always logged on the phone but is not logged in GAD.
As the agent is assigned to the campaign some calls are assigned to this agent. I wish he was not assigned any calls.

I want only the agents that are connected to phone and GAD receive rescheduled calls.

Thanks in advance.