Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kashok on June 11, 2009, 07:29:45 PM

Title: Call recording Using Tsevrer ?
Post by: kashok on June 11, 2009, 07:29:45 PM

Hi,
        I don't have much experience in Genesys.So if my question sounds stupid,please bare me.
      For small tool i used the Desktop Toolkit 7.2 Java ApI . While going through the API,I came through a function [b]openVoiceFile [/b]  and [b]closeVoiceFile[/b] in TeleAddress Class(Represents a DN i guess) . But there's not much explaination on those. I'm just curious if these function anywhere related to call recording. I know Tserver is just CTI link to the Switch.But function name made be curious.
[b][I tried this function on my Tserver connected to Nortel DMS 100 Switch got an unsupported function error ] [/b]
    And also please provide me some advice if it's possible in some other way to do call recording using  Tserver or any other Genesys component.

Thanks & Regards
Ashok

Title: Re: Call recording Using Tsevrer ?
Post by: René on June 12, 2009, 03:13:30 PM

Hi Kashok,

I don't know what the methods openVoiceFile and closeVoiceFile are doing but it seems to me to be a remains of some old - no longer supported - part of TLib protocol. These methods aren't available in new Voice Platform SDK.

About Genesys and call recording - Genesys isn't able to record any call as the call is handled by the switch (Nortel, Avaya etc.) and T-Server just tells the switch what to do with the call. It means that physical voice path never goes via Genesys thus Genesys/T-Server can't provide any voice recording features. Previous sentences aren't valid for Genesys SIP Server and T-Server for Cisco CallManager as these come with recording support using Genesys Stream Manager.

Hope it helps you a bit
R.

Title: Re: Call recording Using Tsevrer ?
Post by: kashok on June 14, 2009, 07:31:37 PM

That clears my doubt.Thanks R .