Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on June 12, 2009, 04:31:09 PM

Title: DMA Templates
Post by: PFCCWA on June 12, 2009, 04:31:09 PM

Hello,

I have created a new layout and reporting template within Data Modelling Assistant, then activated the reporting template.

The data tab within the reporting template is not collecting any data like the other are.  Does anything need to be restarted?

Thanks,
WA

Title: Re: DMA Templates
Post by: tony on June 14, 2009, 06:25:06 AM

...In my experience it can take a while for the new template to become active, depending on your ETL settings and Aggregation levels.  If you are collating NOAGG then 24 hours should be long enough... other Aggregate settings may take longer...

Tony

Title: Re: DMA Templates
Post by: ecki on June 14, 2009, 12:56:07 PM

Hi,

I think he is talking about DMA.
PFCCWA (interesting nick) try to look in to data sourcer logfiles for errors. Or just post the log here.

e.

Title: Re: DMA Templates
Post by: vivek on June 15, 2009, 02:11:10 PM

I am using version 6.5. It did not take time. I created a template and waited for next ETL load ( mine is 30 minutes) then I had the data. Sometimes it required CCA apps restart.

Like Karma mentioned start with the log files then you know the problem exactly.

Good Luck!!

Title: Re: DMA Templates
Post by: ecki on June 17, 2009, 05:15:02 PM

Karma???  :o Who is Karma? ;)

Title: Re: DMA Templates
Post by: kbs on June 18, 2009, 08:29:57 PM

Karma is Murphy's (of Law fame) middle-eastern cousin

Title: Re: DMA Templates
Post by: Prashanth Merugu on June 23, 2009, 03:10:52 PM

Hi

Just Restart the Stat Server and Data Sourcer and ETL services and this should fix your problem.

Regards
Prashanth Merugu