Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jingoi on June 15, 2009, 11:47:44 AM
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Agents unable to login in first attempt ,should try 3 to 5 time in Gensys NC3 Application..Plz find the below logs
---->> LOG Chunk Starts here <<<
@11:53:06.4370 [0] 7.0.205.01 send_to_client: message EventError
(Target set not ACD agent)
AttributeTimeinuSecs 437000
AttributeTimeinSecs 1243403586 (11:53:06)
AttributeReferenceID 58
AttributeThisDN '5113'
AttributeErrorCode 182
11:53:06.437 Int 04545 Interaction message "EventError" sent to 388 ("DesktopToolkitX")
11:53:06.437 Trc 04542 EventError sent to 388 (00da DesktopToolkitX)
11:53:06.515 Trc 04541 RequestAgentNotReady received from 388 (00da DesktopToolkitX) message RequestAgentNotReady
AttributeThisQueue '7400'
AttributeThisDN '7113'
AttributeAgentWorkMode 3
AttributeReferenceID 59
.C (dev-cli-han) cli:msg 00da0007:11
.C (dev-cli-han) end flag:client 0:14286855
(rq_create) cli:msgid:dta:refid:s 14286855:11:7113:3342:1
!o (RequestAgentNotReady) ncd:16842752 rqm:3
@ 11:53:06.5150
>> 1 FF 0A 00 15 02 0D 0E 10 09 00 36 08 00 00 37 31 31 33 61 03 03
s> 1 Not Ready
ReferenceID:0d0e
This Device DN:Unknown,7113
No Call Disconnect:3
>>> LOG Chunk Ends here <<<
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What is a NC3 application? It's not a Genesys app, so please clarify.
Which switch are you using? If it's a Meridian, what type of DN is 5113? You can't log into an extension, it must be an ACD position.
Fra