Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: yahoo on June 15, 2009, 03:38:44 PM

Title: ACD call
Post by: yahoo on June 15, 2009, 03:38:44 PM

could any one let me know what does this mean?

one of our call was routed to ACD inspite of agent in ready state. I tried posting the complete log but i was getting this error. [b]"The attachments upload directory is not writable. Your attachment or avatar cannot be saved."[/b]

so pasting a part of log.

11:05:06.682_T_I_00f201b2fcce2778 [14:0c] EventRouteUsed(normal) is received for tserver crctserversymposium[abccrcoption81c] (this dn=60606)
    _T_I_00f201b2fcce2778 [14:0a] del DN (crctserversymposium[abccrcoption81c] 60606) truly(ref.id=8546)
    _T_I_00f201b2fcce2778 [14:0a] there is no DNs for call, delivering in progress
11:05:06.682_M_I_00f201b2fcce2778 [10:2f] RStatCallsInQueue update: object <gvpPlaceGroup>, type CfgPlaceGroup value 1+3+0, reason <call moving>
    _I_I_00f201b2fcce2778 [01:0f] binding with target 0
11:05:06.682_M_I_00f201b2fcce2778 [10:2f] RStatCallsInQueue update: object <gvpPlaceGroup>, type CfgPlaceGroup value 0+3+0, reason <target selection>
11:05:06.682_M_I_00f201b2fcce2778 [13:03] call (virtual queue 1842328, id=1442, priority 3) doesn't wait for VQ 176e3b8 (name="__##IVR_VQ_NAME__") now
received from 65200(crctserversymposium)ussunbs.Server.com:3000(fd=12) message EventRinging

Thanks

Title: Re: ACD call
Post by: cavagnaro on June 16, 2009, 06:16:19 AM

Please enable logs to full mode and post and describe the complete scenario again.