Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CCPulse User on June 15, 2009, 08:37:47 PM

Title: How do I do this in CCPulse?
Post by: CCPulse User on June 15, 2009, 08:37:47 PM

Hi

I am just a user of CCpulse and it has been all set up by our admin, I am in tree view and can see all the agents who are logged in and their statuses, now if I right click on the names and select "Show all" I can see those who are also logged out, now the question is, is there anyway to hide them again without having to restart the application?

Title: Re: How do I do this in CCPulse?
Post by: tony on June 15, 2009, 08:43:25 PM

Select them individually and "Hide" them..?

Sorry - don't have CCP+ open just now but it seems logical... (what am I saying - CCP+ and logical..?!? lol)

Tony

Title: Re: How do I do this in CCPulse?
Post by: CCPulse User on June 15, 2009, 08:50:56 PM

Hi yeh it's just there is about 100 people not logged in at a time so was looking for a quick way to revert back so selecting each one wouldn't be convenient.

Title: Re: How do I do this in CCPulse?
Post by: tony on June 15, 2009, 08:56:23 PM

Have you tried CTRL-Select...?  Or just close and open the View/Template again...?

Title: Re: How do I do this in CCPulse?
Post by: CCPulse User on June 15, 2009, 09:03:18 PM

Will try it at work tomorrow.

Title: Re: How do I do this in CCPulse?
Post by: Prashanth Merugu on June 23, 2009, 03:20:06 PM

Hi

You need define Thresholds and corresponding actions to thresholds defined to that in CC Pulse which will solve your purpose.

Regards
Prashanth Merugu

Title: Re: How do I do this in CCPulse?
Post by: mohit on July 02, 2009, 07:20:06 AM

Hi,

Just select all the agents under the Persons. Now right click and click "Set Threshold".
From available threshold select "Agent loggedOut" and move it to the right side pane. Now from Available actions select "HIDE" and move it to the right side.

Click OK and now you will see that agents that are logged in to the system will be visible. Rest will be hidden.

Hope this solves your problem.

Thanks,
Mohit

Title: Re: How do I do this in CCPulse?
Post by: sundaraas on July 18, 2009, 09:27:18 AM

Hi Mohit,

Thanks for ur information. In our company we are using ur suggestions, also we set the color. but we need the color change option during the time exceeded (Not ready, Wrap time).