Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gokulkumar.nair on June 17, 2009, 09:23:21 AM

Title: Access control for genesys reports
Post by: gokulkumar.nair on June 17, 2009, 09:23:21 AM

Hello Everyone,
This is really urgent...can we control the access to reports generated in CC pulse+ according to the log in credentials of the users? Currently, we are creating workspaces for different agent groups and the views are controlled based on this.
I would like to know whether we can control the access, view, edit rights to a reports in CC pulse+ according to individual access rights rather than group access rights without having to create different workspaces for every individual ??

Thanks!!!

Title: Re: Access control for genesys reports
Post by: tony on June 17, 2009, 12:13:41 PM

Perhaps you want to consider creating an instance of CCP+ which uses a local (C: Drive) path to the storage files (.STG's).  In this way, each User could have their own set of Views and Templates saved on their C: Drive, for when they log in...

Tony

Title: Re: Access control for genesys reports
Post by: tony on June 17, 2009, 12:15:01 PM

....in addition;

You could have a process to write/overwrite the Storage Files with new/updated Views and Template, using this method, too...

HTH?

Tony

Title: Re: Access control for genesys reports
Post by: tony on June 17, 2009, 07:52:05 PM

...not that "really urgent", then...  :-\

Title: Re: Access control for genesys reports
Post by: cavagnaro on June 17, 2009, 10:48:24 PM

lol