Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Reinoud de Lange on June 17, 2009, 05:01:36 PM

Title: Count no. Agents not ready with reason in URS
Post by: Reinoud de Lange on June 17, 2009, 05:01:36 PM

Hi,

I would like to count no. agents which are not ready with a specific reason in a specific group in URS. Is this possible, and how?

Title: Re: Count no. Agents not ready with reason in URS
Post by: René on June 18, 2009, 07:38:41 PM

Hi,

Never tested something like this but I think it's possible. You would need to define new statistic in IRD (copy of predefined stat "StatAgentsBudy") with particular filter and use IRD function "SData" in the routing strategy to get number of agents.

R.