Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on June 17, 2009, 05:45:51 PM

Title: GVP 6.5 not answering anymore and not writing any logs
Post by: CTIgem on June 17, 2009, 05:45:51 PM

Doesn't write watchdog.log, popgateway.log...etc.
Anyone have an idea?
Is it something to do with virus scan.

Thanks in advance.

Title: Re: GVP 6.5 not answering anymore and not writing any logs
Post by: Lorenzo on June 17, 2009, 07:43:03 PM

What has changed since the last time it was working ?
Were there any third party additional software installed ?
Is the watchdog started ? Are the process distributed or are they installed on one box only ?

Title: Re: GVP 6.5 not answering anymore and not writing any logs
Post by: cavagnaro on June 17, 2009, 09:01:02 PM

Yes, is watchdog started? permissions maybe?

Title: Re: GVP 6.5 not answering anymore and not writing any logs
Post by: Lorenzo on June 17, 2009, 09:11:21 PM

Moreover, have there been any restrictions on the rights regarding the user which is used to start the GVP processes ?

Title: Re: GVP 6.5 not answering anymore and not writing any logs
Post by: CTIgem on June 18, 2009, 06:20:28 PM

Figure it out. Permission....

Thanks.