Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jamesmurphyau on June 18, 2009, 05:17:58 AM

Title: Interaction Server Help
Post by: jamesmurphyau on June 18, 2009, 05:17:58 AM

Hey Guys,

Been working with Platform SDK on TServer and ConfigServer.

We are for the first time using InteractionServer and need some help.

The goal is for the agents to use GAD to handle emails/etc but we want our softphone (which handles calls on behalf of the agent) to know what that agent is doing in GAD (for things like writing to DB, log into not ready so no calls come through, etc)

In TServer it would just be another RequestRegisterAddress - how do we see an agents events in InteractionServer?

Is it even possible?

Title: Re: Interaction Server Help
Post by: René on June 18, 2009, 07:47:29 PM

Hi skoom,

There is a sdk that allows you to communicate with Interaction Server - name of this sdk is Open Media Platform SDK. There is not too many sample codes available for this SDK but I would say you should look at the methods/requests "RequestStartPlaceAgentStateReporting" and "RequestStopPlaceAgentStateReporting".

R.

Title: Re: Interaction Server Help
Post by: jamesmurphyau on June 18, 2009, 11:21:20 PM

Yeah we started coding and got connected to the server, but the problem was receiving events for an agent without logging that agent in (since GAD has already logged it in)

This looks to be exactly what we need. Thanks!