Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on June 18, 2009, 06:10:23 AM

Title: OCS treatment to drop AM detected
Post by: cavagnaro on June 18, 2009, 06:10:23 AM

Hi guys,
In OCS I have configured a treatment that under call_result = Answering Machine Detected apply next in chain and apply to call = Drop, but doesn't work, has anybody done something similar? Sounds pretty typical to me. The call result does get Answering Machine Detected but still goes to the agent...
Under the logs I can see that the treatment doesn't proceed at all. What can I be missing? We are not using CPD but i think it doesn't matter as call result is correctly being detected on PSTN side...
Thoughts?

Title: Re: OCS treatment to drop AM detected
Post by: Dionysis on June 18, 2009, 11:22:02 PM

You can't use apply to call and apply to record at the same time as far as I know.  You should only need to use next in chain in the apply to record section.

CPD Server should drop answering machines automatically.

Title: Re: OCS treatment to drop AM detected
Post by: Dionysis on June 18, 2009, 11:22:58 PM

edit: not using CPD, you will need to configure whatever is performing the CPD function to do the dropping. :)

Title: Re: OCS treatment to drop AM detected
Post by: cavagnaro on June 18, 2009, 11:41:22 PM

:( Nop, doesn't work neither, the call still goes to the agent.

Title: Re: OCS treatment to drop AM detected
Post by: Dionysis on June 19, 2009, 01:51:32 AM

You might have to hit the Alcatel forums for this one Cav, we use Avaya AM Detection for one of our sites and it is the Avaya that hangs up the call, not Genesys.

Title: Re: OCS treatment to drop AM detected
Post by: René on June 19, 2009, 06:50:32 AM

Cav,

Could you post here OCS log for described "AM call"?

R.

Title: Re: OCS treatment to drop AM detected
Post by: Dionysis on June 24, 2009, 12:41:04 PM

Did you work this out Cav?

Title: Re: OCS treatment to drop AM detected
Post by: cavagnaro on June 24, 2009, 04:07:17 PM

Nop, by the moment I don't have time to keep testing...wil do some update this week.
Thanks!