Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on June 18, 2009, 06:21:35 PM

Title: Dialogic parameter for num of ring before answer?
Post by: CTIgem on June 18, 2009, 06:21:35 PM

Just rebuilt GVP 6.5.
But it is answering after 4 rings instead of 1.
Anyone knows how to control that?

Thanks.

Title: Re: Dialogic parameter for num of ring before answer?
Post by: GenesysNewbie on August 06, 2009, 05:01:45 PM

hi , i had  same problem while deploying gvp.
ths issue was generated cause gvp wass using DEFAULT DNIS to answer teh call...Look at CFA logs.
if u provide more info, maybe i can point sth else...


But the way, if found a way to reduce the ringing cuold u point it please?(i heard a complete ringing before gvp answers)


hope it helps u....

Title: Re: Dialogic parameter for num of ring before answer?
Post by: CTIgem on August 07, 2009, 12:38:39 PM

The issue was fixed by using loop start protocol file.

Thanks for you input.

Title: Re: Dialogic parameter for num of ring before answer?
Post by: GenesysNewbie on August 26, 2009, 03:06:42 PM

Hi CTIGEM,

i am using teh correct protocol but i still hearing 2 rings before gvp answers.


Any other recommendation?

Title: Re: Dialogic parameter for num of ring before answer?
Post by: CTIgem on August 26, 2009, 03:35:43 PM

Create very simple app and look at the log to see how long it takes to answer in dialogic and your app.
This will tell you where it takes two ring.