Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Calum on January 01, 1970, 12:00:00 AM

Title: Creating Agent Skill Sets
Post by: Calum on January 01, 1970, 12:00:00 AM

How and where do you create agent skill sets. I want to develop routing strategies in StratBuilder but can't figure out (remember) where you create the agent skill sets

Title: Creating Agent Skill Sets
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, Calum!
You need to create skills under Skills in CME. This is where you will define all the necessary skills to be assigned to your agents.
After that, you need to go to Persons, and for every agent that you want to be used in skillased routing, assign the proper skills and respective values.
Tell me if you could not get it to work.
Vic