Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: craig on June 19, 2009, 05:16:50 AM

Title: Virtual queue
Post by: craig on June 19, 2009, 05:16:50 AM

Someone pls tell me what is the purpose of virtual queue .. why is it needed?

Title: Re: Virtual queue
Post by: cavagnaro on June 19, 2009, 06:12:12 AM

For reporting purposes, imagine in your strategy you have two target objects, each with an agent group, making statistics on which group agent answered which call could be a headache, but if you add a VQ on the target object each will get its own statistics as an independent object.
Check StatServer guide for more details.