Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jingoi on June 20, 2009, 04:51:12 AM

Title: Agent Login Time cc pulse
Post by: jingoi on June 20, 2009, 04:51:12 AM

can any budy help me out ,how to show the agent login time in ccpulse reporting,how much time he log in ,rather to calculate maually... and also is there possible to show only those agent who currently login in ccpulse ...

Title: Re: Agent Login Time cc pulse
Post by: cavagnaro on June 20, 2009, 05:11:01 AM

??? Well all is possible...
Select all agents, threshold, Action Loggout > Hide; Action Login > Show.
What do you mean loggin time? You can create a Stat to calculate the login time with StatType SinceLogin...

Title: Re: Agent Login Time cc pulse
Post by: jingoi on June 20, 2009, 05:35:19 AM

means at what time agent log in....

Title: Re: Agent Login Time cc pulse
Post by: cavagnaro on June 20, 2009, 06:10:29 AM

Oh, for that enable in StatServer the Login table and extract the data from there. Meaning of CCPulse is to track Contact Center enviroment, not to do taskforce management or control, however it is common that end users to want all in a single screen. However I can't see how the login hour may impact on the CC work after 2 hours the event happened.

Title: Re: Agent Login Time cc pulse
Post by: jingoi on June 22, 2009, 05:40:02 AM

thanks for suggestion..cavagnaro i m new in ccpulse ..could you define the steps which follow...

Title: Re: Agent Login Time cc pulse
Post by: cavagnaro on June 22, 2009, 01:01:42 PM

That is more a StatServer job, do you have access to it?

Title: Re: Agent Login Time cc pulse
Post by: jingoi on June 23, 2009, 03:08:25 AM

yes i have...and also want to know the steps of how to show only  agents i.e  currently login ..which you define Select all agents, threshold, Action Loggout > Hide; Action Login > Show.

Title: Re: Agent Login Time cc pulse
Post by: cavagnaro on June 23, 2009, 06:04:16 AM

For Login table check StatServer deployment guide and seek for Login table.

Title: Re: Agent Login Time cc pulse
Post by: jingoi on June 23, 2009, 04:12:34 PM

and what about the threshold you suggested  ..actually i was trying but unable to define the parameters in threshold ..could you suggest any

Title: Re: Agent Login Time cc pulse
Post by: jingoi on June 25, 2009, 07:50:44 AM

i have tried this threshold but no success.....[b]Select all agents, threshold, Action Loggout > Hide; Action Login > Show[/b]..for only show those agents whose login in currently...any suggestion