Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kannan on June 23, 2009, 01:11:53 PM

Title: Genesys Event Listener
Post by: Kannan on June 23, 2009, 01:11:53 PM

I am designing an application which listens to events from multiple Queues/DNs to generate reports realtime on Queue Wait time , transfers etc. Though the Genesys Desktop API for Java lets me register multiple DNs and listen to their events, I do not think its the best way to implement. Do we have other APIs available from Genesys ?

We use the JTele package to implement the listener, wherein multiple DNs are registers through a Connection. This exhibits inconsistent behavior when the number of DNs registered increases. 

Thanks ,
Kannan

Title: Re: Genesys Event Listener
Post by: bcyk on June 27, 2009, 05:41:28 PM

Genesys Statistics SDK (sold separately) is another alternative.

To get event messages via T-server SDK/libraries,
similar subject was discussed in http://www.sggu.com/smf/index.php/topic,4301.msg19265.html
One of keys is to mask out unnecessary event messages when receiving messgaes from multiple DNs.

Demo program in Tlib/C 7.2 can be found in http://www.sunnylinelimited.com/genesys/GqueueCalls-src.zip