Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bounty on June 24, 2009, 08:20:57 AM

Title: wrap-up-time on group or RSI ?
Post by: bounty on June 24, 2009, 08:20:57 AM

Hello,

Is it possible to define the option "wrap-up-time" elsewhere as on the "agent-login". I would like to put it on an agent-group or on a RSI.

Thanks

Title: Re: wrap-up-time on group or RSI ?
Post by: Adam_W on June 24, 2009, 01:15:04 PM

I'm not sure which PBX you're using but on the 4400 you can configure the "Auto wrap-up timer" on the RSI to the required number of milliseconds.

Title: Re: wrap-up-time on group or RSI ?
Post by: bounty on June 24, 2009, 01:52:51 PM

It's exactly the problem what I have : I'am migrating from OXE4400 to Cisco CM.

Title: Re: wrap-up-time on group or RSI ?
Post by: cavagnaro on June 24, 2009, 03:51:40 PM

That is like chaging your Mercedes for a Toyota...

Title: Re: wrap-up-time on group or RSI ?
Post by: bounty on July 03, 2009, 06:26:59 AM

A better answer please  ???

Title: Re: wrap-up-time on group or RSI ?
Post by: turboquentin on July 03, 2009, 02:36:13 PM

Hi
CM does not know the term wrap-up you manage from T-server option or set wrap-up on Agent Login option.