Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: frdesimo on June 24, 2009, 09:42:21 AM

Title: Oracle error 01017
Post by: frdesimo on June 24, 2009, 09:42:21 AM

I'm facing a problem with oracle, when starting a log dbserver and looking at the log file i see this error (oracle 01017), it means that username/password is wrong.

Oracle: id='1.1' req='-1' Connection to multiserver created, host 'cc1_g_me', port '51797', socket '4'
+0080  MSG_STARTDB status='DBM_SUCCESS'
Oracle: id='1.1' req='10721226' Protocols versions: dbclient='00010003' dbserver='00010003' dblib='00010003'
+0000  Open DB: username = 'genesyslog', database = 'GCME', dbserver = 'GCME'
+0149  ocierror: ORA-01017: invalid username/password; logon denied


Anyway, it is possible for me to connect to the dbms on the machine with the sqlplus username/password@DBMS, it means that the username and password are correct!
The call centre is a multi tenant environment and the log dbservers on the other 2 sites are working normally (i.e oracle connection is ok), any suggestions?
Thanks,
Francesco

Title: Re: Oracle error 01017
Post by: Sylvainsjc on June 25, 2009, 06:57:19 AM

What is the operating system ?
Have you verified (and re) the password in the DAP ?
Have you set correctly the environment variables ORACLE_HOME , ORACLE_SID and others depending of your OS ?

Title: Re: Oracle error 01017
Post by: catanirex on June 25, 2009, 07:28:00 AM

Could it be some mismatch between case conversion in SQL Plus and Genesys?

Title: Re: Oracle error 01017
Post by: frdesimo on June 25, 2009, 07:38:43 AM

The operative system is Sun Solaris 10 and i've verified ORACLE_HOME , ORACLE_SID and others.
The strange thing is that if i install the DBserver on a logical host in which i've installed other DBServers it works, but it doesn't if installed on the physical host...
That's quite strange, isn't it?