Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gui75 on June 24, 2009, 01:36:06 PM

Title: Noise between GVP Messages
Post by: Gui75 on June 24, 2009, 01:36:06 PM

Hi guys,

I have the following issue : at the beginning of each message provided by GVP I get some noise and then the message is heard correctly.

Any idea of what is the cause for this?
I use GVP behind the Sip Server.

Title: Re: Noise between GVP Messages
Post by: René on June 25, 2009, 05:26:16 PM

Hi,

I met something like that in the past. Two possible reasons:

- Audio file contains some noise - usually caused by microphone that produces a "click" sound when recording starts
- Wrong codec of audio files - GVP or gateway has to recode on-fly so it could lead to some noise being played at the beginning

R.