Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jake02 on June 24, 2009, 06:11:39 PM

Title: Autogenerate Script
Post by: Jake02 on June 24, 2009, 06:11:39 PM

hey guys,

Does anyone have a script that I can use that will automatically generate historical reports in CCPulse+ tool?

-Jake-

Title: Re: Autogenerate Script
Post by: ecki on June 24, 2009, 08:28:09 PM

Hey,

What do you need this for? You will be better off to use CCAnalyzer instead.

e.

Title: Re: Autogenerate Script
Post by: Jake02 on June 24, 2009, 09:52:11 PM

I need it to extract more quickly without going thru alot selections. I think CCAnalyzer will do the trick but should that be an added cost if I'd request for it or is it already included on the package?

Title: Re: Autogenerate Script
Post by: catanirex on June 25, 2009, 07:26:25 AM

If you create a historical template in CCP, and then use it in you workspace, it is automatically "run" every time you open the workspace.
For instance, if you use your template and select the last 7 days. If you then save the workspace with an explaining name "7 day", it will automatically retrieve the last 7 days every time you open that workspace.

Ctreate all nessecary workspaces, and that should give you what you need!

Title: Re: Autogenerate Script
Post by: ecki on June 25, 2009, 08:57:11 AM

Right, so for you is enough to see the historical data in CCPulse, just you want to have quicker access to them? Right?
Then Catanirex has the solution for you.