Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on June 25, 2009, 10:04:03 AM
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Hi,
I was just wondering if ANYONE was ever able to answer an incoming SIP call by just issuing a RequestAnswerCall command. I know that it does not make sense because you also need to control SIP endpoint and thus instruct SIP to answer as well; however, overall, isn't there some way to make SIP server somehow magically force the end point to answer without us dabbing in SIP protocol?
I know it is an unreasonable demand, but I really would love to know what can be done!
Best regards,
Vic
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In training we installed the genesys sip endpoint and with it we answered with GAD the call arrived to us. I didn't understand very well how it was done...
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Hi Vic,
Please read this thread (initiated by you ;)) - http://www.sggu.com/smf/index.php/topic,3948.0.html. You'll find answer in my post.
R.
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Spot on Rene,
Vendors who for sure are currently supporting Broadsoft Extensions:
Polycom - hardphones
Snom - hardphones
Counterpath (Bria PRO) - softphone
..there are others but not in my head right now :-\
GAD does exhibit this behaviour with its own SIP endpoint - but does not use this specific SIP extension to answer the call - there is a proprietary mechanism from GAD browser to the SIP endpoint to tell it to go offhook.
Seb
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[quote author=René link=topic=4381.msg19497#msg19497 date=1245951816]
Hi Vic,
Please read this thread (initiated by you ;)) - http://www.sggu.com/smf/index.php/topic,3948.0.html. You'll find answer in my post.
R.
[/quote]
I see I am getting old here and my memory decided to take a skip. Or two :)
Thank you!