Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on June 25, 2009, 05:41:31 PM

Title: Capture ANI/DNIS using GVP Voice Studio
Post by: cavagnaro on June 25, 2009, 05:41:31 PM

Hi guys,
How can I capture the ANI/DNIS using Studio 7.5?
Thanks

Title: Re: Capture ANI/DNIS using GVP Voice Studio
Post by: René on June 25, 2009, 06:02:34 PM

Hi Cav,

If my memory serves well ;) GVP fills the variables ANI and DNIS automatically at the start. You can get the value using "lookUp" function. If it won't work try to use shadow variable "$ani$".

R.

PS. What about OBN? Any progress?

Title: Re: Capture ANI/DNIS using GVP Voice Studio
Post by: cavagnaro on June 25, 2009, 06:50:11 PM

Thanks!
About OBN nop. It still doesn't make a single call and keeps crashing :( Now Alcatel says that OBN doesn't work with OXE...I don't trust that one, only that they don't know even of what I'm talking about

Title: Re: Capture ANI/DNIS using GVP Voice Studio
Post by: GenesysNewbie on June 25, 2009, 10:03:57 PM

a "mechanical way" is too modify the url provisioned on EMPS interfase....so u can capture the value.

Title: Re: Capture ANI/DNIS using GVP Voice Studio
Post by: cavagnaro on June 25, 2009, 11:43:54 PM

How is that? The URL that you provision by default already contains the ANI...what do you mean?

Title: Re: Capture ANI/DNIS using GVP Voice Studio
Post by: Infinity on June 26, 2009, 11:44:18 AM

I think he means the DNIS. I had to add it in the IVR URL, for eg: DNIS=$did$ so I can do a lookUp() for "DNIS".

Hope this helps.

Title: Re: Capture ANI/DNIS using GVP Voice Studio
Post by: GenesysNewbie on August 06, 2009, 04:54:17 PM

yes...

very sorry for th delay....


hope that recommendation helps u

Title: Re: Capture ANI/DNIS using GVP Voice Studio
Post by: cavagnaro on March 18, 2010, 06:25:42 PM

Solution for my memory:

call setpageItem("vANI",lookup("ANI"))