Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ann on June 26, 2009, 08:50:28 AM

Title: Agent cant login to Email
Post by: Ann on June 26, 2009, 08:50:28 AM

Hi
We recently started with Email in G7
We have problem when the agent logs out of G7.When trying to log in again its only the voice media that works. Email is alreday 'ALREADY_LOGGED_IN' due to loggs.
Its like the session is still left in SIP T Server...

Title: Re: Agent cant login to Email
Post by: ecki on June 26, 2009, 09:00:39 AM

Hi,

Email channel has nothing to do with SIP server. Anyway, most like you are not properly logging out agent from email channel, therefore agent is still logged in for email. Try revise your softphone code.

E.

Title: Re: Agent cant login to Email
Post by: Ann on June 26, 2009, 09:17:27 AM

Sorry
Ment the Interaction Server.