Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bogdan on June 26, 2009, 02:46:30 PM

Title: Call answered?
Post by: bogdan on June 26, 2009, 02:46:30 PM

Hello,

Is there a way to determine if a call was answered by an agent without adding functions after all TargetObjests in the strategy. I would like something that behaves like onCallAbandoned. Please help me here

thx

Title: Re: Call answered?
Post by: Lorenzo on June 29, 2009, 08:00:03 AM

You can create a strategy that you can load on the extension of the agent.
Just create a URServer section in the Annex tab of the extension and then create "event_arrive = ringing" and then "strategy = name_Of_Your_Strategy".
In the strategy, you will be able to attach data and then to use them in reporting.

Title: Re: Call answered?
Post by: bogdan on June 29, 2009, 08:48:00 AM

Thanks for the reply, but this is not a solution for me... It will be a lot easier for me add functions after each TargetObject[] than adding extra strategies on specific Agent DNs (Note: I don't even have a fixed enviroment to do this).

Thx

Title: Re: Call answered?
Post by: cavagnaro on June 29, 2009, 06:04:18 PM

lol, the solution is good, even on non fix enviroment what changes is the agent position where they login, not the extension (places) unless your PBX numbering plan changes every week.

Title: Re: Call answered?
Post by: cmcshane on July 01, 2009, 04:34:23 PM

Not sure what you're looking for here.....Where do you want to display the answered event ? Is it using CCPulse, update some UData and write to database etc ?