Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Hubert on January 01, 1970, 12:00:00 AM

Title: GetRoutingPoint
Post by: Hubert on January 01, 1970, 12:00:00 AM

Hello ,

In a DN definition you can give your DN an alias.
When the type of DN is Routing Point , can I expect that the GetroutingPoint function in a strategy returns the name of the Alias?

Title: GetRoutingPoint
Post by: Jim on January 01, 1970, 12:00:00 AM

You definitely will! In fact, getting this dn will provide you with the alias as well. Try experimenting because it is the best way to find out what you really want.