Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bandorka on July 01, 2009, 01:40:32 PM

Title: auto prefix
Post by: bandorka on July 01, 2009, 01:40:32 PM

Hi all,

Is it possible to add automatically a prefix to the dialed number? For example, if I dial 06702235681 on my Polycom hardphone, Genesys insert a prefix (for example: *3325), and this number (*332506702235681) is sent to the Sip server. We have no GAD or OCS.
Maybe it's a DN level or Agent level configuration?
We need to configure just one extension in our call center.
Or Polycom can do this (not found a solution yet)?

Thanks,
bandorka

Title: Re: auto prefix
Post by: bandorka on July 03, 2009, 06:34:46 AM

Maybe "COS DN" my friend?

Title: Re: auto prefix
Post by: bandorka on July 03, 2009, 12:13:36 PM

Any idea?

Title: Re: auto prefix
Post by: cavagnaro on July 03, 2009, 08:19:27 PM

no way, unless you are using SIP Server where a trunk can do such job. Otherwise you will have to configure that in the softphone.
About Polycom...ask in a polycom forum..