Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: harsh.v.v on July 02, 2009, 10:40:24 AM

Title: ASAI Message
Post by: harsh.v.v on July 02, 2009, 10:40:24 AM

Can anyone tell me what does this mean:

@06:10:46.7700 [<<] 08 00 00 22 08 02 98 B9 62 96 1C 1A 91 A1 17 02 01 02 02 01 95 40 0F 10 02 16 52 1E 02 8A 81 96 44 01 82 47 01 82

            TP_AsaiData
            FACILITY  CRV:98b9
            Facility: INVOKE
            InvokeId: 2
            Operation: EventReport
            CallID[1]: 5714
            ProgressInd: 10,in_not_ISDN
            PartyId[1]: 2
            Event[1]: CutThrough

Title: Re: ASAI Message
Post by: mike kamlet on July 02, 2009, 07:17:55 PM

As I recall CutThrough is like a Ringing Event

Title: Re: ASAI Message
Post by: SisB on July 03, 2009, 01:22:40 AM

Hi,

With this ASAI message, Avaya maps the progress indicator it has received from the ISDN PRI trunk to the adjunct.

This is not important for Genesys, but if you are interested you'll need to take a look at the configuration of ISDN trunk the call (5714) took just before 06:10:46.7700 and see what the progress indicator noted in this message means.

Thanks

Title: Re: ASAI Message
Post by: harsh.v.v on July 03, 2009, 06:25:16 AM

Thanks guyz for your inputs ..the issue we are facing is that when an agent try to do a direct transfer thru softphone ,the call is not getting transferred .In the logs we are seeing the above message followed by a disconnect (below msg is for a different call )

Shoud it be the problem with the switch or the TServer ?

@09:04:03.4660 [<<] 08 00 00 2A 08 02 81 23 62 96 1C 22 91 A1 1F 02 01 02 02 01 95 40 17 08 02 81 90 0C 06 80 34 31 37 35 30 10 02 1B 3D 96 44 01 82 47 01 84
TP_AsaiData
FACILITY  CRV:8123
Facility: INVOKE
InvokeId: 2
Operation: EventReport
Cause: C_NORMAL
ConnectedNum[1]: (unknown),'41750'
CallID[1]: 6973
PartyId[1]: 2
Event[1]: Disconnect