Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GraJoW on July 02, 2009, 10:41:12 AM

Title: Reporting on Walkaway Codes from Infomart
Post by: GraJoW on July 02, 2009, 10:41:12 AM

Can anyone help please? I am trying to report on which Walkaway codes have been used by each agent and for how long.
But I can't find them in Infomart.
Thought they's be in resource_state_reason_fact and resource_state_reason, but can't find anything.

many thanks!