Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on July 06, 2009, 03:44:48 AM
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Hi,
it maybe obvious to quite a few of you, but did you know that if you try to connect to config server 7.6 with cConfig Manager 7.2 you get an error? Well, it took me a while to figure this out, but it seems like config server 7.6 is not compatible with 7.2 config manager (or its 7.2 g-activeX)
I wish I knew it earlier... :-X
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Ok,
I have created a new configuration manager named "default_backwards" application, dded "security" section into Annex of Configuration Manager, and then add no-default-access=1 to it.
Still, I cannot login with accounts that are not with username "default"... Here is a sample log of me trying to login with VIC001 as a username.
VIC001 is registered in CME. Here are the screenshots for how it is setup:
[table]
[tr][td][attachimg=1][/td][td][attachimg=2][/td]
[/tr][/table]
Here is the log from config server.
Notice how VIC001 is first authorized by the config server, yet, I cannot get any of the info! Config Manager returns this:
[attachimg=3]
[config server log]
2:59:42.468 Trc 24301 Extended info : Client [1028] disconnected, application [default], type [SCE], protocol [CFGLIB]
12:59:53.468 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1052 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 22 [CfgFolder]
attr: IATRCFG_REQUESTID value: 31
Filter :
key: folder_dbid type: [Integer], value : 101
Query : CfgFolder[@DBID = 101]/objectIDs/CfgFolderShortcut/linkDBID
12:59:53.468 Trc 24215 There are [4] objects of type [CfgFolder] sent to the client [1052] (application [default_backwards], type [SCE])
12:59:53.468 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1052 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 22 [CfgFolder]
attr: IATRCFG_REQUESTID value: 31
12:59:53.468 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1052 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 20 [CfgAppPrototype]
attr: IATRCFG_REQUESTID value: 32
Filter :
key: folder_dbid type: [Integer], value : 101
Query : CfgFolder[@DBID = 101]/objectIDs/CfgAppPrototypeShortcut/linkDBID
12:59:53.468 Trc 24215 There are [18] objects of type [CfgAppPrototype] sent to the client [1052] (application [default_backwards], type [SCE])
12:59:53.468 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1052 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 20 [CfgAppPrototype]
attr: IATRCFG_REQUESTID value: 32
12:59:53.796 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1052 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 22 [CfgFolder]
attr: IATRCFG_REQUESTID value: 33
Filter :
key: folder_dbid type: [Integer], value : 102
Query : CfgFolder[@DBID = 102]/objectIDs/CfgFolderShortcut/linkDBID
12:59:53.796 Trc 24215 There are [4] objects of type [CfgFolder] sent to the client [1052] (application [default_backwards], type [SCE])
12:59:53.796 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1052 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 22 [CfgFolder]
attr: IATRCFG_REQUESTID value: 33
12:59:53.796 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1052 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 9 [CfgApplication]
attr: IATRCFG_REQUESTID value: 34
Filter :
key: folder_dbid type: [Integer], value : 102
Query : CfgFolder[@DBID = 102]/objectIDs/CfgApplicationShortcut/linkDBID
12:59:53.812 Trc 24215 There are [50] objects of type [CfgApplication] sent to the client [1052] (application [default_backwards], type [SCE])
12:59:53.812 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1052 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 9 [CfgApplication]
attr: IATRCFG_REQUESTID value: 34
12:59:56.859 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1052 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 10 [CfgHost]
attr: IATRCFG_REQUESTID value: 35
Filter :
key: dbid type: [Integer], value : 101
Query : dbid101
12:59:56.859 Trc 24215 There are [1] objects of type [CfgHost] sent to the client [1052] (application [default_backwards], type [SCE])
12:59:56.859 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1052 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 10 [CfgHost]
attr: IATRCFG_REQUESTID value: 35
13:00:09.796 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1052 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 22 [CfgFolder]
attr: IATRCFG_REQUESTID value: 36
Filter :
key: folder_dbid type: [Integer], value : 103
Query : CfgFolder[@DBID = 103]/objectIDs/CfgFolderShortcut/linkDBID
13:00:09.796 Trc 24215 There are [0] objects of type [CfgFolder] sent to the client [1052] (application [default_backwards], type [SCE])
13:00:09.796 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1052 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 22 [CfgFolder]
attr: IATRCFG_REQUESTID value: 36
13:00:09.812 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1052 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 10 [CfgHost]
attr: IATRCFG_REQUESTID value: 37
Filter :
key: folder_dbid type: [Integer], value : 103
Query : CfgFolder[@DBID = 103]/objectIDs/CfgHostShortcut/linkDBID
13:00:09.812 Trc 24215 There are [7] objects of type [CfgHost] sent to the client [1052] (application [default_backwards], type [SCE])
13:00:09.812 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1052 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 10 [CfgHost]
attr: IATRCFG_REQUESTID value: 37
13:01:51.250 Trc 04520 New client 1028 connected
13:01:51.250 Trc 24300 Extended info : New client [1028] connected, protocol [cfglib]
13:01:51.250 Trc 04541 Message MSGCFG_CLIENTREGISTER received from 1028 ( '')
MSGCFG_CLIENTREGISTER
attr: SATRCFG_PROTOCOLEX value: "CfgProtocol 5.1.3.62"
attr: SATRCFG_PROTOCOL value: "CfgProtocol 5.1.3.54"
attr: SATRCFG_USERPASS value: "******"
attr: SATRCFG_USERNAME value: "VIC001"
attr: SATRCFG_APPPASS value: ""
attr: SATRCFG_APPNAME value: "default_backwards"
attr: IATRCFG_APPTYPE value: 19 [SCE]
attr: IATRCFG_REQUESTID value: 1
13:01:51.250 Trc 04522 Client 1028 authorized, name 'default_backwards', type 'SCE'
13:01:51.250 Trc 22121 Extended info : Client 1028 authorized, name [default_backwards], type [SCE], user name [VIC001], protocol [cfglib], address [172.30.0.170:1915]. Authentication type : [internal]
MSGCFG_CLIENTREGISTERED
attr: IATRCFG_CRYPTPASSW value: 1
attr: IATRCFG_BACKUPCFGSERVERDBID value: 0
attr: IATRCFG_CFGSERVERDBID value: 99
attr: IATRCFG_EXTERNALAUTH value: 0
attr: IATRCFG_SESSIONNUMBER value: 21492
attr: SATRCFG_PROTOCOLEX value: "CfgProtocol 5.1.3.70"
attr: SATRCFG_PROTOCOL value: "CfgProtocol 5.1.3.54"
attr: IATRCFG_UNSOLEVENTNUM value: 38354
attr: IATRCFG_REQUESTID value: 1
13:01:51.250 Trc 04542 Message MSGCFG_CLIENTREGISTERED sent to 1028 (SCE 'default_backwards')
MSGCFG_CLIENTREGISTERED
attr: IATRCFG_CRYPTPASSW value: 1
attr: IATRCFG_BACKUPCFGSERVERDBID value: 0
attr: IATRCFG_CFGSERVERDBID value: 99
attr: IATRCFG_EXTERNALAUTH value: 0
attr: IATRCFG_SESSIONNUMBER value: 21492
attr: SATRCFG_PROTOCOLEX value: "CfgProtocol 5.1.3.70"
attr: SATRCFG_PROTOCOL value: "CfgProtocol 5.1.3.54"
attr: IATRCFG_UNSOLEVENTNUM value: 38354
attr: IATRCFG_REQUESTID value: 1
13:01:51.250 Trc 04541 Message MSGCFG_GETSCHEMAINFO received from 1028 (SCE 'default_backwards')
13:01:51.250 Trc 04542 Message MSGCFG_SCHEMAINFO sent to 1028 (SCE 'default_backwards')
MSGCFG_SCHEMAINFO
attr: SATRCFG_PROTOCOL value: "CfgProtocol 5.1.3.54"
attr: SATRCFG_SCHEMAINFO value: "<... skipped ...>"
attr: IATRCFG_REQUESTID value: 2
13:01:51.250 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1028 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 9 [CfgApplication]
attr: IATRCFG_REQUESTID value: 3
Filter :
key: name type: [String], value : default_backwards
Query : CfgApplication[ (@name = 'default_backwards')]
13:01:51.250 Trc 24215 There are [1] objects of type [CfgApplication] sent to the client [1028] (application [default_backwards], type [SCE])
13:01:51.250 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1028 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 9 [CfgApplication]
attr: IATRCFG_REQUESTID value: 3
13:01:51.250 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1028 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 9 [CfgApplication]
attr: IATRCFG_REQUESTID value: 4
Filter :
key: dbid type: [Integer], value : 99
Query : dbid99
13:01:51.250 Trc 24215 There are [0] objects of type [CfgApplication] sent to the client [1028] (application [default_backwards], type [SCE])
13:01:51.250 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1028 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 9 [CfgApplication]
attr: IATRCFG_REQUESTID value: 4
13:01:51.250 Trc 04541 Message MSGCFG_GETLOCALEINFO received from 1028 (SCE 'default_backwards')
MSGCFG_GETLOCALEINFO
attr: IATRCFG_LCID value: 1
attr: IATRCFG_REQUESTID value: 5
13:01:51.250 Trc 04542 Message MSGCFG_LOCALEINFO sent to 1028 (SCE 'default_backwards')
MSGCFG_LOCALEINFO
attr: SATRCFG_SCHEMAINFO value: "<... skipped ...>"
attr: IATRCFG_LCID value: 1
attr: IATRCFG_REQUESTID value: 5
13:01:51.296 Trc 04541 Message MSGCFG_READCFGSERVERAPP received from 1028 (SCE 'default_backwards')
MSGCFG_READCFGSERVERAPP
attr: IATRCFG_REQUESTID value: 6
MSGCFG_CFGSERVERAPPREAD
attr: IATRCFG_BACKUPCFGSERVERDBID value: 0
attr: IATRCFG_CFGSERVERDBID value: 99
attr: IATRCFG_REQUESTID value: 6
13:01:51.296 Trc 04542 Message MSGCFG_CFGSERVERAPPREAD sent to 1028 (SCE 'default_backwards')
MSGCFG_CFGSERVERAPPREAD
attr: IATRCFG_BACKUPCFGSERVERDBID value: 0
attr: IATRCFG_CFGSERVERDBID value: 99
attr: IATRCFG_REQUESTID value: 6
13:01:51.296 Trc 04541 Message MSGCFG_GETOBJECTINFO received from 1028 (SCE 'default_backwards')
MSGCFG_GETOBJECTINFO
attr: BATRCFG_FILTER value:
attr: IATRCFG_OBJECTTYPE value: 3 [CfgPerson]
attr: IATRCFG_REQUESTID value: 7
Filter :
key: user_name type: [String], value : VIC001
Query : CfgPerson[ (@name = 'VIC001')]
13:01:51.296 Trc 24215 There are [0] objects of type [CfgPerson] sent to the client [1028] (application [default_backwards], type [SCE])
13:01:51.296 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 1028 (SCE 'default_backwards')
MSGCFG_ENDOBJECTSLIST
attr: IATRCFG_OBJECTTYPE value: 3 [CfgPerson]
attr: IATRCFG_REQUESTID value: 7
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Ok, it seems like I was able to do it by adding my user into user access group under Access Groups in CME - this allowed me to login :)