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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Pranpong.S on July 08, 2009, 08:53:52 AM

Title: What is the definition of 'G3Cause' -1 , 'G3Cause'625 on TServer Log
Post by: Pranpong.S on July 08, 2009, 08:53:52 AM

Does Anyone understand about the G3Cause Message.?
Example1
@17:15:43.5740 [0] 7.6.006.04 distribute_event: message EventRouteUsed
AttributeEventSequenceNumber 0000000003171e18
AttributeTimeinuSecs 574000
AttributeTimeinSecs 1246529743 (17:15:43)
AttributeExtensions [18] 00 01 01 00..
'G3Cause' -1
Result : Call can not route to the Agent. I got Event Error after EventRouteUsed.
Example2
@17:15:58.1690 [0] 7.6.006.04 distribute_response: message EventRouteUsed
AttributeEventSequenceNumber 0000000003171f33
AttributeTimeinuSecs 169000
AttributeTimeinSecs 1246529758 (17:15:58)
AttributeExtensions [18] 00 01 01 00..
'G3Cause' 625
Result : Call can route to agent.

Doese anyone understand G3Cause message?
Pranpong

Title: Re: What is the definition of 'G3Cause' -1 , 'G3Cause'625 on TServer Log
Post by: kip1 on July 09, 2009, 12:04:47 PM

G3Cause - switch codes

625 - call is routed
successfully.

601 - Capability sequence has been violated
or underlying protocol error has been
detected.

T-Server section
retry-on-proterr
Default Value: 0
Valid Values: 0 or any positive integer
Changes Take Effect: Immediately
Specifies how many times T-Server retries sending a request to the switch after
receiving a Protocol Error error (T-Server translates that error as
TERR_ASAI_PROTERR (601)). If all attempts are unsuccessful, T-Server generates
EventError.


The force will be with you.....always

Title: Re: What is the definition of 'G3Cause' -1 , 'G3Cause'625 on TServer Log
Post by: Silent on July 14, 2009, 11:46:47 PM

G3Cause -1 - Out of service

Check if the network cable is removed from the hardphone or phone is not sync properly.