Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Nick on January 01, 1970, 12:00:00 AM

Title: Importing 5.1 config db into 6.1
Post by: Nick on January 01, 1970, 12:00:00 AM

Hello everyone,

I am (frustratedly) trying to import a copy of a 5.1 CME export into a new database so that I can access it from the 6.1 framework.

I have created a new MSSQL database ready to accept the data, but when I run the Conversion wizard, it continually returns an error at the point where I (according to the manual) have to select the newly created database for the conversion. The wizard error states that the "file is already in use" and will go no further. I have tried closing all apps down that might be accessing the db in any way etc, but to no avail.

Anybody know what I'm doing wrong?

Thanks

Title: Importing 5.1 config db into 6.1
Post by: J.E. on January 01, 1970, 12:00:00 AM

We had a similar problem. I think we had one of the applications looking into it. I think it was MSSQL Analyzer. What you should do is backup the database and do the upgrade on that. Works every time!

Title: Importing 5.1 config db into 6.1
Post by: Vic on January 01, 1970, 12:00:00 AM

Nick,

usually you need to backup the database and try to access the backup one in order for conversion wizard to work. Drop me a line if you need more info.

Vic